Plaid Errors and What to Do About Them
Linking your bank account through Plaid lets you seamlessly send ACH transfers between our platform and your bank account without those pesky wire fees.
As with any new tech, Plaid integration comes with its share of hurdles. We think they are minor compared to the benefits. But we wanted to make a quick blog for you covering some of the issues you may encounter.
First, we want you to get a nice look at a standard Plaid error screen. Hopefully, you don’t see too much of this guy. We’re now going to go through a couple of common errors that might produce this screen.
Some common errors with Plaid and what to do about them
Invalid credentials
Why you are seeing this screen
If you see this screen it means you entered some of your account information incorrectly.
What you should do
If you see this message and you think you entered everything right,
enter your info again and watch for:
- Capitalization errors
- Spelling errors
- Punctuation errors
- Extra spaces
Getting locked out
Why you are seeing this screen
If you see this screen then you have probably entered your login information incorrectly too many times and have been locked out of your account.
What you should do
If you get locked out you should try to contact your financial institution or log onto their web portal to resolve the issue.
Your account information is no longer connected
Why you are seeing this
The connection to your bank has been disrupted or your credentials have changed (e.g. updated username).
What you should do
Ask us to launch your account in update mode so we can relink your bank.
The error that isn’t actually an error
Why you are seeing this
You tried to update an account link that was already correctly set up
What you should do
Nothing 🙂 you’re good to go.
Institutional errors
Here’s a couple of error screens you might see if there are issues on your bank’s side of things. In all of these situations, you should try to contact your financial institution.
Account not supported
Why are you seeing this
Your financial institution you tried to link isn’t supported by Plaid right now, sorry.
What you should do
Create an account through a different institution.
Your account isn’t fully set up
Why you are seeing this
Your bank/financial institution won’t allow your account to connect with Plaid.
What you should do
Usually, you’ll encounter this problem because your bank needs more information or has updated their terms of service. Contact your institution or check out your online account and see if there are any incomplete steps.
Account MFA issues
Why you are seeing this
Plaid currently won’t support the multi-factor authentication method your institution uses.
What you should do
Unfortunately your only option here is to link a different account.
Other institutional errors
Why you are seeing this screen
- Your institution’s integration with Plaid may be down.
- Your institution’s integration is failing to respond.
- Plaid’s connection to your institution is down for maintenance.
- Your institution’s infrastructure has changed and needs to update its Plaid integration.
- Another issue has come up in Plaid
What you can do about it
Most of these issues generally get resolved within a day or two. If the problem persists, you may need to link an account from a different institution.
You can always come talk with us
We hope this helped answer some of your questions. As always, we’re available to chat 24/7 on either email ([email protected]) Live Chat. Feel free to reach out and we’ll help you get through anything that comes up.
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